Privacy Policy
By using this Website or submitting information through our forms, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or submit personal information.
1. Who We Are
Problem Lab is a problem-solving service that provides clarity, planning and strategy for individuals facing challenges in areas such as money and income, life direction, relationships and the use of AI in work or business.
Website: https://problemlab.online
Contact email: support@problemlab.online
2. Information We Collect
a) Information you provide directly
We collect information you choose to share with us, for example when you:
- Fill in the Start Your Diagnosis form
- Fill in any contact or inquiry forms
- Request a plan, membership or other services from Problem Lab
- Subscribe to email updates (if offered)
This may include:
- Name and contact details (such as email address)
- Information about your situation, challenges, goals and constraints
- Details about your work, finances, location or relationships that you choose to share
- Any other information you include in messages or attachments
b) Information collected automatically
When you visit the Website, certain information may be collected automatically by our hosting provider and/or analytics tools, such as:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages and referring URLs
This information is generally used in an aggregated way to understand how the Website is used and to improve it.
c) Cookies and similar technologies
The Website may use cookies and similar technologies to:
- Remember your preferences
- Analyse traffic and usage patterns
- Integrate third-party tools such as analytics or embedded content
You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the Website function.
3. How We Use Your Information
We use the information we collect for purposes such as:
- Reviewing your diagnosis form and creating your Problem Lab plan
- Responding to your questions, messages and support requests
- Providing, operating and improving the Website and our services
- Sending administrative messages (for example, confirming your request or explaining next steps)
- Sending optional updates or offers if you have chosen to receive them
- Monitoring and protecting the security of the Website
- Complying with legal obligations
4. How We Use AI Tools
Problem Lab uses AI tools as a thinking aid to help analyse the information you provide and to generate draft plans, ideas and options. We treat your information with care when using these tools:
- We aim to share only the information that is necessary for the specific analysis or task.
- AI tools are used under terms and conditions that restrict how your data can be used by those providers. However, we cannot fully control third-party systems.
- Human review is always involved. Final plans and recommendations are reviewed and adjusted by Problem Lab before they are shared with you.
AI tools do not replace your own judgment or professional advice. Any plan you receive is for information and planning purposes and should be considered alongside your own decisions and, where relevant, professional support.
5. Legal Bases for Processing (EEA/UK visitors)
If you are located in the European Economic Area or the United Kingdom, we will only process your personal information when we have a legal basis to do so, including:
- Contract: to provide services you request, such as reviewing your diagnosis and creating a plan.
- Consent: when you have given us clear consent (for example, to receive optional updates).
- Legitimate interests: to operate, improve and secure the Website and our services.
- Legal obligation: when we must comply with legal or regulatory requirements.
6. How We Share Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate the Website and services, such as hosting, email, analytics, payment processors or form tools. These providers are permitted to use your information only to perform services on our behalf.
- Professional advisers (such as legal or accounting professionals) where needed for our business.
- Business transfers: if Problem Lab is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
- Legal reasons: if we believe disclosure is necessary to comply with a law, regulation, legal process or governmental request, or to protect the rights, property or safety of Problem Lab, our users or others.
7. International Transfers
Because the internet is global and our service providers may be located in different countries, your information may be transferred to and processed in countries other than your own. Where required by law, we take steps to ensure that appropriate protections are in place for such transfers.
8. Data Retention
We keep personal information only for as long as needed for the purposes described in this Privacy Policy, including:
- To provide services and plans you have requested
- To maintain records of our communications and your consent where appropriate
- To comply with legal, accounting or reporting requirements
When information is no longer needed, we will delete it or anonymise it within reasonable timeframes, unless we are legally required to keep it longer.
9. Your Rights
Depending on your location and applicable law, you may have rights over your personal information, such as:
- The right to access the information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your information
- The right to restrict or object to certain types of processing
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at support@problemlab.online. We may need to verify your identity before completing your request.
10. Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Websites and Links
The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any external sites you visit.
12. Children’s Privacy
The Website and Problem Lab services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the law or the Website. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact Problem Lab at:
Email: support@problemlab.online